Shipping policy

Last Updated: September 20, 2026

Thank you for shopping with Marketplace for Her.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store at https://stliva.myshopify.com/.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotional events, holidays, or periods of unusually high order volume, processing may take additional time.

If there is a significant delay affecting your order, we will make reasonable efforts to communicate the updated timeframe.

2. Shipping Locations

We currently ship to locations available during checkout.

Shipping availability may depend on the product, destination, courier service, and applicable restrictions.

If a particular destination is unavailable, it may not appear as a shipping option during checkout.

3. Delivery Times

Estimated delivery times may vary depending on the destination, shipping method, courier, weather conditions, public holidays, and other circumstances.

As a general guide:

Destination	Estimated Delivery
Major cities in India	3–7 business days
Other serviceable areas in India	5–10 business days

These are estimated delivery times and are not guaranteed.

Remote locations may require additional delivery time.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout based on factors such as:

Delivery location
Order value
Product weight or dimensions
Shipping method
Applicable promotions

If free shipping is offered on qualifying orders, the applicable conditions will be displayed on the Website or at checkout.

5. Order Tracking

When tracking is available, we may provide a tracking number or tracking link after your order has been dispatched.

Tracking information may take some time to become active after the courier receives the shipment.

You can use the tracking information to monitor your delivery status.

6. Delivery Delays

Although we work with shipping providers to deliver orders within the estimated timeframe, delays may occasionally occur.

Delays may result from:

Weather conditions
Public holidays
High shipping volumes
Courier operational issues
Incorrect or incomplete delivery information
Remote delivery locations
Transportation disruptions
Customs clearance for international shipments
Events outside our reasonable control

We are not responsible for delays caused by circumstances beyond our reasonable control.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information during checkout.

Please carefully check your:

Full name
Address
Apartment/unit number
City
State/province
Postal/PIN code
Phone number

If an order has not yet been shipped and you notice an error, contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible.

8. Failed Delivery

If a courier is unable to deliver an order because of an incorrect address, recipient unavailability, refusal to accept the package, or other customer-related circumstances, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests that the order be shipped again.

9. Damaged Packages

If your package appears damaged when delivered, please inspect the package and product as soon as possible.

If the product is damaged, please contact us promptly and provide:

Order number
Photographs of the package
Photographs of the damaged product
Description of the damage
Any other information reasonably required to investigate the issue

Please retain the original packaging until the matter has been resolved.

10. Missing or Lost Orders

If your tracking information indicates that an order has been delivered but you have not received it, please first check with household members, neighbors, building reception/security, or the delivery location where applicable.

If the package is still missing, contact us so that we can assist with the courier investigation.

For shipments confirmed as lost in transit, we may provide a replacement or refund where appropriate, subject to the circumstances and applicable law.

11. International Shipping

Where international shipping is available, customers may be responsible for:

Customs duties
Import taxes
VAT/GST or similar taxes
Brokerage or customs-processing fees
Other charges imposed by the destination country

Such charges may vary by destination and are generally outside our control.

Customers are responsible for complying with applicable import requirements in their country.

International delivery times may also be affected by customs processing.

12. Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

If items are shipped separately, you may receive separate tracking information.

13. Pre-Orders and Out-of-Stock Items

If a product is offered as a pre-order or has a specified dispatch date, the applicable product page will provide the relevant information.

If an order contains both immediately available products and pre-order items, shipment timing may depend on the fulfillment arrangement communicated at checkout or after purchase.

14. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions due to courier requirements, local regulations, product characteristics, or other limitations.

If we are unable to ship an order to the selected destination after purchase, we will contact you regarding the available options.

15. Delivery Estimates

Delivery dates shown on our Website or provided by a shipping carrier are estimates.

A delivery estimate does not constitute a guarantee of delivery on a particular date.

We recommend placing orders sufficiently in advance when an item is required for a specific occasion.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping partners, delivery areas, procedures, or applicable requirements.

Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly.